Frequently Asked Questions about MD Integrations
1. Do I need to integrate with the API?
Yes, you can either create your own custom integration or use our off the shelf white labeled solution for patient intake and messaging for an ultra-fast startup with minimal coding.
2. What companies do you work with?
We do not disclose this information to ensure privacy. We are an industry leader in powering direct to consumer telehealth with partner companies ranging from brand new startups to enterprise level companies.
3. Do you support patient insurance?
MD Integrations is happy to accept and facilitate working with your health insurance for payment of consults and prescription medications.
4. What is MD Integrations?
MD Integrations is a physician-led white label telehealth company that powers branded virtual care experiences for consumer health and wellness brands. We provide a secure, compliant telemedicine API and infrastructure that helps companies launch and scale virtual care services, while keeping doctors, patients, and outcomes at the center.
5. How long does the API integration take?
On average it takes 7 days to integrate with MDI. Integration times depend on a few factors like whether you use the white label apps, how deep you integrate our APIs into your flow and on your specific offerings and requirements.
6. What kinds of specializations does MDI cover?
Our clinical network includes Primary Care, Dermatology, Pediatrics, OB/GYN (Women's Health), Allergy/Immunology, Weight Loss, Urgent Care, Family Medicine, Internal Medicine, Emergency Medicine, and the network is continually growing.
7. Can I customize my patient experience on the platform?
Yes! You can customize the colors and branding of our white label apps in a few different ways. You can also use our APIs to build your own custom experience, completely tailored to your needs.
8. Does MDI integrate well with Shopify, WooCommerce or similar?
We have a few different partners that integrate MD Integrations seamlessly on eCommerce platforms like Shopify and WooCommerce. As long as the platform supports any type of interaction with external APIs, MD Integrations will probably work well with it.
9. Will our Company data be secure and who owns the patient data?
MD Integrations has industry leading security practices, as well as being SOC2, HIPAA, LegitScript and ISO compliant. That all means your data is safe, secure and encrypted on our servers. While some compliance requirements apply, your company ultimately owns the patient data stored with us.
10. How does pricing work?
We understand different businesses have different needs, and our pricing structure will try to match that. After a demo session, we will work with you to understand the business needs and offer fair and competitive pricing. Rest assured, we have built a platform that is efficient and fast so we can keep our pricing down and tailored to specific needs.
11. What are your SLA's?
Our system is programmed to reassign cases after 4 hours, which means our turnaround times are even faster.
12. How do you ensure confidentiality and HIPAA compliance?
Our proprietary software we've created is HIPAA certified and SOC2 certified.
13. Can your network do controlled substances?
We do not prescribe controlled substances.
14. Why do I *not* need my own PC when working with MDI?
Your company will contract with our national PC network, saving you a tremendous amount of time and money.
15. Can a patient see the same clinician again (continuity of care)?
Yes! Our system is programmed so that follow up visits return to the same doctor.
16. What are your hours of operation?
MD Integrations operates 24/7/365. Our nationwide network of licensed providers ensures round-the-clock care, every day of the year.
17. Why MD Integrations?
We are hypersensitive to abandonment and craft your work flows to ensure we get the medical information we need while not creating abandonment for your customers. When you contract with MD Integrations, you're working directly with the doctors who can effectuate the work. No middle men, no sales people, no empty promises.
18. Why build your brand with MD Integrations?
We're not just a vendor, we're your physician-first thought partner. Our platform is built with deep clinical experience, modern healthcare infrastructure, and a focus on outcomes. When you work with MD Integrations, you're choosing a partner that understands how to scale safe, compliant, and patient-centered care.
19. What's the difference between MD Integrations and other white label telehealth platforms?
Unlike generic platforms, MD Integrations was built by physicians with a focus on clinical quality, compliance, and flexibility. We offer a robust telemedicine API, a customizable white label experience, and hands-on partnership to help you scale care responsibly.
20. Do I need a medical director or provider license to launch with MDI?
No. We provide access to a national network of licensed providers and handle clinical oversight, including physician licensing, credentialing, and supervision, so you can focus on building your brand and experience.
21. Can I offer asynchronous care through MD Integrations?
Yes. Our platform is fully optimized for asynchronous care workflows, allowing patients to complete visits on their own time while ensuring timely, compliant clinical review and response.
22. Does MD Integrations support prescription fulfillment?
Yes. We support integrated e-prescribing and can help you connect to pharmacy partners for fulfillment, whether you're offering branded products, generics, or subscription-based treatment plans.
23. How does MD Integrations support compliance and legal review?
We maintain full HIPAA, SOC 2, LegitScript, and ISO compliance and work closely with your legal or compliance teams to ensure your care model and workflows meet regulatory requirements across all 50 states.
24. Can I offer care in all 50 states?
Yes. Our provider network covers all 50 U.S. states, enabling brands to offer nationwide white-label telehealth services with consistent quality and fast turnaround times.